Tenere Support

Tenere works directly with the Apple Photos library on your iPhone. It does not require an account or upload your photos and videos to a developer server.

Common Questions

Tenere cannot see my photos

Open Settings > Apps > Tenere > Photos and allow access to the photos you want to review. If you selected limited access, you can return to this setting later to change your selection.

A photo or video is taking time to appear

Items stored in iCloud Photos may need to download to your iPhone before Tenere can display them. Keep Tenere open and make sure the device has an internet connection.

How does deletion work?

Items marked Delete remain in Tenere’s Delete Queue until you confirm the deletion. Apple Photos then shows its own system confirmation. Deleted items normally move to Recently Deleted according to the behavior of Apple Photos.

How do I restore Tenere Pro?

Open Info > Tenere Pro and select Restore Purchases. Use the same Apple Account that originally purchased Tenere Pro.

Contact

To report a problem or request help, email wellmeyerapps.support@gmail.com. Do not include private photos or other sensitive information.